The problem
Where the hours go
A marketplace's back office grows with every new listing and every booking. Someone checks the photos, someone chases onboarding documents, and the queue fills up while they're doing something else.
We take that work on. We learn it from your team, fix the process, then run it, and a person still approves anything that carries risk.
What we run
The work we take off your team
Listing and photo checks
We review new listings against your rules and pass only the edge cases to your team.
- Photo and image moderation
- Listing approvals before publication
Seller and supplier onboarding
We collect and check the documents, and your compliance team signs off the exceptions.
- KYC document collection
- Documents pulled from email, OneDrive or Google Drive
Bookings and availability
Availability kept in step across the marketplace and your own system, updated the moment a booking changes.
- Availability sync across every site
- Late cancellations reopened for resale
Examples
How the work runs
The booking sync is live for a customer today. The other two show how we'd run the work.
Schedule sync
- 271 late cancellations a month back on sale.
Listing checks
- Only the listings that break a rule reach your team.
Seller onboarding
- Your team signs off the exceptions, not every file.
Results
What one customer got back
A London fitness operator sells its sites through a booking marketplace and its own system. Keeping the two in step was a twice-daily job done by hand.
late cancellations a month
Reopened and put back on sale instead of sitting empty.
hours a month
Of manual availability syncing that no longer needs doing.
"So cool guys. This just resold 40 mins after a late cancel. WINNER"
Founder, London fitness operator
- KYC document collection
Documents gathered, checked and filed, with the edge cases sent to your team.
- Listing and photo moderation
A first pass on every new listing against your rules.
- Availability sync
One booking system and the marketplace kept saying the same thing, every hour, at every site.
- Refunds and claims
Refunds worked through inside your admin tools, with approval steps where you want them.
- Admin portal uploads
Data moved from spreadsheets and inboxes into your admin portal.
- Answers for your team
Questions answered from your own documentation, in Slack.