Terms of Use

These Terms of Use ("Terms") govern your use of the Rivulo website at rivulo.ai (the "Website") and, where you have been given access to it, the Rivulo platform (the "Platform"). They are between you and Rivulo Ltd, a company registered in England and Wales (company number 16569958), whose registered office is at 63 Craddocks Avenue, Ashtead, KT21 1PE, United Kingdom ("Rivulo", "we", "us").

1. These Terms and the Master Services Agreement

1.1 Rivulo provides a managed automation service. That service is governed by a Master Services Agreement ("MSA") and one or more Service Schedules signed between Rivulo and the customer organisation, together with the Data Processing Addendum published at rivulo.ai/dpa, which forms part of the MSA.

1.2 These Terms do not govern the service. They govern use of the Website and of the Platform by the individuals who access it.

1.3 If you access the Platform, you do so as an individual on behalf of a customer organisation. These Terms apply to you personally in relation to that access. They do not vary, limit or add to the MSA between Rivulo and that organisation.

1.4 Where these Terms conflict with an MSA, a Service Schedule or the DPA, those documents take precedence. The full order of precedence is: (i) the relevant Service Schedule, (ii) the DPA, (iii) the MSA, (iv) these Terms.

1.5 Nothing on the Website forms an offer or a contract for the provision of services. Services are provided only under a signed MSA and Service Schedule.

2. The Website

2.1 You may use the Website for lawful purposes and in accordance with these Terms.

2.2 The Website, and all content on it, including text, graphics, logos, images and software, belongs to Rivulo or its licensors and is protected by intellectual property law. You may view, download and print Website content for your own internal reference. You may not otherwise copy, republish, adapt or exploit it without our written permission.

2.3 Website content is provided for general information. We take reasonable care over it but do not warrant that it is accurate, complete or current. Case studies, figures and descriptions of the service are illustrative and do not form part of any agreement.

2.4 Where the Website links to third-party sites, those links are provided for convenience. We do not control those sites and are not responsible for them.

2.5 Information about the cookies used on the Website, and about how we handle personal data, is set out in our Privacy Policy at rivulo.ai/privacy.

3. Platform access

3.1 Access to the Platform is provided to named individuals nominated by a customer organisation under a Service Schedule. Access is not self-serve and is not available to the public.

3.2 The principal purpose of Platform access is to allow an authorised individual to connect and authenticate the third-party systems used in that organisation's automated processes. Access may also allow visibility of the processes being operated.

3.3 Rivulo builds, configures and operates the automations. Platform access does not include the ability to build or alter them, except where a Service Schedule expressly provides otherwise.

3.4 Rivulo may change, add to or remove Platform features from time to time. Where a change materially affects how a customer organisation uses the Platform, Rivulo will give reasonable notice through the channel agreed in the relevant Service Schedule.

4. Your account and credentials

4.1 You must keep your account credentials confidential and must not share them or allow anyone else to use your account.

4.2 You are responsible for activity carried out under your account.

4.3 When you connect a third-party system to the Platform, you are authorising Rivulo to access that system on behalf of your organisation using the credentials or tokens you provide. You must have authority to grant that access, and you should grant only the level of access the relevant process requires.

4.4 You must tell us promptly at security@rivulo.ai if you suspect any unauthorised access to your account or to a connected system.

4.5 Rivulo handles credentials and tokens in accordance with the DPA and its information security policies.

5. Acceptable use

You must not, and must not permit anyone else to:

• (a) use the Website or Platform in breach of any law, including data protection law and sanctions law;

• (b) use the Website or Platform to transmit unsolicited communications, malware or other harmful content;

• (c) attempt to reverse engineer, decompile or derive the source code of the Platform, except to the extent the law permits;

• (d) provide access to the Platform to any third party without our written consent;

• (e) interfere with or disrupt the Website or Platform, including by circumventing rate limits, usage restrictions or security measures;

• (f) use the Website or Platform to build a competing product or to train a machine learning model;

• (g) scrape, crawl or harvest data other than through interfaces we document; or

• (h) use the Website or Platform in a way that infringes the intellectual property or privacy rights of any person.

6. Suspension

We may suspend or withdraw access to the Website or the Platform, in whole or in part, where there is a security risk, where access is being used in breach of section 5, or where continuing to provide it would put us in breach of the law. Where it is reasonably practicable to do so, we will give notice first. Suspension of an individual's access under this section does not affect Rivulo's obligations under an MSA or Service Schedule.

7. Disclaimers

7.1 The Website is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free.

7.2 Rivulo's warranties in relation to the managed automation service are set out in the MSA. Nothing on the Website, and nothing in these Terms, adds to them.

7.3 To the maximum extent permitted by law, we exclude all warranties in relation to the Website that are not expressly set out in these Terms, whether express, implied or statutory.

8. Liability

8.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

8.2 Liability arising in connection with the managed automation service is governed by the MSA, including its limitations and cap. These Terms do not affect it.

8.3 Subject to 8.1 and 8.2, and to the maximum extent permitted by law, we are not liable for any loss arising from use of the Website, including loss of profits, revenue, data, goodwill or anticipated savings, or any indirect or consequential loss.

9. Changes to these Terms

We may update these Terms from time to time. The current version is always published here with the date it was last updated. Where a customer organisation has signed an MSA, changes to these Terms do not vary that MSA.

10. General

10.1 If any provision of these Terms is unenforceable, the rest continues to apply.

10.2 A failure to enforce a right is not a waiver of it.

10.3 A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999.

10.4 These Terms are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Contact

Rivulo Ltd Company number: 16569958 Registered office: 63 Craddocks Avenue, Ashtead, KT21 1PE, United KingdomLegal notices: legal@rivulo.ai Support: support@rivulo.ai Privacy enquiries: privacy@rivulo.ai Security incident reporting: security@rivulo.ai