FAQ
Common questions
What does Rivulo do?
We run repetitive back-office work for growing businesses: supplier ordering, invoice matching, reconciliation, portal admin and compliance checks among them. We learn the work from your team, fix the process, then run it on our own platform, with our people checking the exceptions.
How quickly will we see results?
Most customers see value from Rivulo in under 7 days. How long a full process takes to go live depends on how complex it is, and we give you a date after the first call.
What does our team have to do?
Do the task on a call the way you normally would and agree the rules with us. After that, you only approve the things you’ve asked to approve.
What do you need from us to start?
Someone who does the work today, on a call while they do it as normal. Then access to the systems the process touches, and we ask for the least access each process needs.
What if we're not sure what to automate first?
That’s what the first call is for. We’ll ask what eats your team’s week and what it costs you, and suggest the process to start with.
How do we know it's right?
Every run is checked. A person approves risky actions before they happen, and a second AI check reviews each run afterwards. Anything that fails goes to a queue our team owns.
What happens when something breaks?
It lands in a queue our team owns and someone is assigned to it. You get the cause by the next working day, and every run is recorded, so we can watch exactly what happened. If a supplier portal or system changes, we update the process. You don’t raise a ticket.
Can we approve things before they happen?
Yes. Any step can pause for a named person to sign off, in Slack or by email, before an order is placed or a payment goes out. Most customers start by approving everything and ask us to loosen the rules as they get comfortable.
Do we have to learn a new tool?
No. Results arrive in Slack, Teams, email or a spreadsheet. We can build a dashboard if you want one.
Can you work with systems that have no API?
Yes. We use APIs where a system has them, and browser automation where it doesn’t, which is how we place orders on old supplier portals and enter records into learner systems. If it has a login page, we can usually work in it.
Is our data safe?
We are ISO/IEC 27001:2022 certified (since September 2026) and GDPR compliant. Every run leaves an audit log, and you can see our certification scope at trust.rivulo.ai.
How do you handle our logins and MFA?
Credentials are encrypted and held in an isolated vault by our systems, never by individual people. MFA works through your existing flow, including authenticator codes and SMS.
Do you have a DPA?
Yes. Our DPA and sub-processor list are on this site, and transfers to US sub-processors are covered by the UK IDTA and Addendum.
What does it cost?
It depends on the process. We scope it on the first call and give you a price before we start. We price for the work of building and running a process, not for how many times it runs, so when your volume goes up, the bill doesn’t follow it.
What if we stop working with you?
You keep the documented process and your data.
Is Rivulo the same company as MindfulScale?
Yes. MindfulScale renamed itself Rivulo in November 2025. Same company, same founders, Rivulo Ltd, company number 16569958. We’re not connected to rivilo.com or Novulo.
Still have questions?
Let’s talk.
Ask us on a call. If what you need isn’t something we do, we’ll tell you.
On the first call
We’ll cover four things.
- Which process to start with
- What we'd need from your team
- How long until it's live
- How we'd price it