The problem
Where the hours go
Every software platform has the part it can't automate: the supplier with no API, the customer who sends a spreadsheet, the portal someone logs into by hand. It lands on the ops team, and it grows with every customer you sign.
We take that work on and run it next to your product, so the engineering time goes to the roadmap. A person still approves anything that spends money or changes customer data.
What we run
The work we take off your team
Portal work
We sign in to the systems your product can't connect to and do the work there, after the approval you've set.
- Supplier and partner portals
- Orders, uploads and status checks
Customer admin
Refunds, account changes and data uploads worked through in your admin tools.
- Approval steps where you want them
- Results back in your systems
Answers for your team
Questions answered from your own docs in Slack, with the source on every answer.
- Updated when the docs change
- Your team stays in the conversation
Examples
How the work runs
Each of these is live for a customer.
Supplier ordering
- 360 orders a month placed without a person.
Docs answers
- Answers in seconds, with the source to open.
Data uploads
- Data in your admin portal without retyping.
Results
What one customer got back
A B2B software platform serving hospitality had one person placing every order its platform couldn't reach, about £40,000 of orders a month. We've run it for them for about a year.
a month
Handed back to their ops team.
live workflows
Running next to their product.
"The team is fantastic. We use the software daily for automating complex workflows which the team helped us get set up, these now save us time daily."
Head of Operations, hospitality software platform (G2, 5.0)
- Supplier and partner portals
Orders and updates placed where there's no API.
- Customer data uploads
Spreadsheets and inbox attachments moved into your admin portal.
- Refunds and account changes
Worked through in your admin tools, with approvals.
- Support answers
Answers from your docs, in Slack.
- Invoice matching
Supplier invoices matched against what was ordered.
- Status checks
Order and delivery status collected and checked.