Connect Zendesk to Slack with Rivulo and your team can ask in Slack questions like "How did we resolve ticket 4521?" "What's our refund policy for orders over £500?" "Has this customer raised the same issue before?" — and get sourced answers drawn from your tickets, macros, and customer history in seconds. No more switching tabs or hunting through projects.
Ask Rivulo a question about your business. See how it pulls accurate sourced answers from connected tools in seconds.
The ones that get asked in Slack every week and answered differently each time.
Ticket history at a glance
"How did we resolve ticket 4521?" "Has this customer raised the same issue before?" Rivulo searches your full ticket history so reps don't reinvent every fix.
Refund and policy lookups
"What's our refund policy for orders over £500?" "When can we waive shipping fees?" Rivulo pulls the exact policy line so nobody guesses.
Customer context for reps
"What's this customer's full history with us?" "Were they unhappy last time?" Rivulo gives reps the back-story before they reply.
Macros and templates
"Which macro do I use for VIP refund requests?" "Find the template for cancellation responses." Rivulo finds the right macro instantly.
Find your specific connector
Choose the channel where your team works, then pick the tool you want to ask questions about.
Google Drive
Ask about your docs, slides, and shared drives
Notion
Ask about your wikis, runbooks, and project pages
Zendesk
Ask about your tickets, customers, and support history
Jira
Ask about your issues, sprints, and releases
Confluence
Ask about your docs, runbooks, and decisions
HubSpot
Ask about your contacts, deals, and pipeline
Intercom
Ask about your conversations, segments, and articles
Kustomer
Ask about your customer profiles and conversations
Freshdesk
Ask about your tickets, KB articles, and SLAs
SharePoint
Ask about your sites, libraries, and document workflows
Don't see your tool?
If it lives in a browser, Rivulo can connect to it — even legacy systems with no API.
Book a DemoMost knowledge tools give you a list of documents. Rivulo gives you the answer because it understands how your processes actually work.
Answers, not links
Rivulo gives you the specific answer, not ten documents to sift through.
Always sourced
Every answer links back to the original source, so your team can verify and go deeper.
Learns from your processes
The same understanding that powers Rivulo's automations feeds the knowledge base. It knows how things work, not just where they're written.
Stays up to date
When your docs or processes change, Rivulo picks it up automatically. No manual re-indexing.
Everything you need to know about connecting Slack and Zendesk with Rivulo
How does Rivulo connect Slack and Zendesk?
Rivulo connects to both Slack and Zendesk and builds a unified understanding of the information across them. Your team can ask questions in plain language and get accurate answers drawn from both tools without switching between tabs or searching manually.
Do I need an API key or technical setup?
What kind of questions can my team ask?
Is my data secure?
Does Rivulo stay up to date when our content changes?
