Connect Kustomer to Microsoft Teams with Rivulo and your team can ask in Teams questions like "What's the lifetime value of this customer?" "When was our last touchpoint with this account?" "Are there any open issues for our VIP customers?" — and get sourced answers drawn from your conversations, customer profiles, and custom objects in seconds. No more switching apps or losing the thread.
Ask Rivulo a question about your business. See how it pulls accurate sourced answers from connected tools in seconds.
The ones that get asked in Microsoft Teams every week and answered differently each time.
Lifetime value and tier
"What's the LTV of this customer?" "Are they on Enterprise?" Rivulo answers from Kustomer profiles so reps treat VIPs like VIPs.
Account health checks
"Any open issues for our VIP accounts?" "What was the sentiment of the last interaction?" Rivulo flags accounts at risk before the renewal call.
Full conversation history
"Where did this customer first contact us?" "What's the full thread on this complaint?" Rivulo stitches conversations across email, chat, and SMS.
Account team handoffs
"Who's been handling this account?" "What did the previous CSM promise?" Rivulo gives new owners the context they need on day one.
Find your specific connector
Choose the channel where your team works, then pick the tool you want to ask questions about.
Google Drive
Ask about your docs, slides, and shared drives
Notion
Ask about your wikis, runbooks, and project pages
Zendesk
Ask about your tickets, customers, and support history
Jira
Ask about your issues, sprints, and releases
Confluence
Ask about your docs, runbooks, and decisions
HubSpot
Ask about your contacts, deals, and pipeline
Intercom
Ask about your conversations, segments, and articles
Kustomer
Ask about your customer profiles and conversations
Freshdesk
Ask about your tickets, KB articles, and SLAs
SharePoint
Ask about your sites, libraries, and document workflows
Don't see your tool?
If it lives in a browser, Rivulo can connect to it — even legacy systems with no API.
Book a DemoMost knowledge tools give you a list of documents. Rivulo gives you the answer because it understands how your processes actually work.
Answers, not links
Rivulo gives you the specific answer, not ten documents to sift through.
Always sourced
Every answer links back to the original source, so your team can verify and go deeper.
Learns from your processes
The same understanding that powers Rivulo's automations feeds the knowledge base. It knows how things work, not just where they're written.
Stays up to date
When your docs or processes change, Rivulo picks it up automatically. No manual re-indexing.
Everything you need to know about connecting Microsoft Teams and Kustomer with Rivulo
How does Rivulo connect Microsoft Teams and Kustomer?
Rivulo connects to both Microsoft Teams and Kustomer and builds a unified understanding of the information across them. Your team can ask questions in plain language and get accurate answers drawn from both tools without switching between tabs or searching manually.
Do I need an API key or technical setup?
What kind of questions can my team ask?
Is my data secure?
Does Rivulo stay up to date when our content changes?
