Your team's knowledge, always available

Your team's knowledge, always available

Rivulo connects to the tools your team already uses, learns how your business works, and gives everyone instant answers. No more digging through Slack threads or shared drives.


Rivulo connects to the tools your team already uses, learns how your business works, and gives everyone instant answers. No more digging through Slack threads or shared drives.


Book a Demo

#customer-support
Mike Torres avatar
Mike Torres2:14 PM
What's our refund policy for annual plans? Customer is asking if they can get a prorated refund after 4 months.
Rivulo
RivuloAPP2:14 PM
Annual plans are eligible for a prorated refund within the first 6 months. After 6 months, refunds are not available but the customer can downgrade to monthly at the next billing cycle. To process a prorated refund, go to Billing → Customer Account → Issue Refund and select "Prorated annual."
Sources📄 Refund Policy v3.2📋 Billing Team Playbook💬 #billing-updates, Mar 12
Mike Torres avatar
Mike Torres2:15 PM
Perfect, exactly what I needed. Thanks Rivulo 🙌
Message #customer-support

Try it yourself

Try it yourself

Ask Rivulo a question about a your business. See how it pulls accurate, sourced answers from connected tools in seconds.

Ask Rivulo a question about a your business. See how it pulls accurate, sourced answers from connected tools in seconds.

How it works

How it works

Three steps to make your team's knowledge searchable

Three steps to make your team's knowledge searchable

01
Connect Your Tools
Link Slack, Google Drive, Notion, email, and more. Rivulo indexes what matters and ignores the noise.
02
Rivulo learns how things work
03
Your team asks, Rivulo answers

Built for the questions that slow teams down

Built for the questions that slow teams down

The ones that get asked in Slack, Teams and WhatsApp every week, answered differently each time

The ones that get asked in Slack, Teams and WhatsApp every week, answered differently each time

Onboarding new starters

"Where do I find the brand guidelines?" "How do I submit expenses?" Rivulo answers instantly so nobody waits for a reply.

Onboarding new starters

"Where do I find the brand guidelines?" "How do I submit expenses?" Rivulo answers instantly so nobody waits for a reply.

Supplier and vendor processes

"What's the returns process for Brakes?" "Who's our contact at DHL?" Operational knowledge that lives in one person's head, made available to everyone.

Supplier and vendor processes

"What's the returns process for Brakes?" "Who's our contact at DHL?" Operational knowledge that lives in one person's head, made available to everyone.

Policy and compliance

"What's our refund policy for orders over £500?" Rivulo pulls the exact answer from your docs, so nobody guesses or makes it up.

Policy and compliance

"What's our refund policy for orders over £500?" Rivulo pulls the exact answer from your docs, so nobody guesses or makes it up.

Customer support escalations

"How did we resolve this issue last time?" Give your support team the context they need without escalating to a manager.

Customer support escalations

"How did we resolve this issue last time?" Give your support team the context they need without escalating to a manager.

Find your specific connector

Choose the channel where your team works, then pick the tool you want to ask questions about.

Google Drive

Ask about your docs, slides, and shared drives

Connect

Notion

Ask about your wikis, runbooks, and project pages

Connect

Zendesk

Ask about your tickets, customers, and support history

Connect

Jira

Ask about your issues, sprints, and releases

Connect

Confluence

Ask about your docs, runbooks, and decisions

Connect

HubSpot

Ask about your contacts, deals, and pipeline

Connect

Intercom

Ask about your conversations, segments, and articles

Connect

Kustomer

Ask about your customer profiles and conversations

Connect

Freshdesk

Ask about your tickets, KB articles, and SLAs

Connect

SharePoint

Ask about your sites, libraries, and document workflows

Connect

Don't see your tool?

If it lives in a browser, Rivulo can connect to it — even legacy systems with no API.

Book a Demo

Not just search. Understanding.

Not just search. Understanding.

Not just search. Understanding.

Most knowledge tools give you a list of documents. Rivulo gives you the answer, because it understands how your processes actually work.

Most knowledge tools give you a list of documents. Rivulo gives you the answer, because it understands how your processes actually work.

Book a Demo

Answers, not links

Rivulo gives you the specific answer, not ten documents to sift through.

Always sourced

Every answer links back to the original source, so your team can verify and go deeper.

Learns from your processes

The same understanding that powers Rivulo's automations feeds the knowledge base. It knows how things work, not just where they're written.

Stays up to date

When your docs or processes change, Rivulo picks it up automatically. No manual re-indexing.

Stop answering the same questions

Your team asks the same things every week. Let Rivulo pull the answers from the tools you already use, so nobody waits and nobody repeats themselves.


Hand over your first question to Rivulo and see the difference.

Book a Demo

Stop answering the same questions

Your team asks the same things every week. Let Rivulo pull the answers from the tools you already use, so nobody waits and nobody repeats themselves.


Hand over your first question to Rivulo and see the difference.

Book a Demo